Refund and Returns Policy

Shipping & Returns Policy

This Shipping & Returns document applies to all purchases of Women's Shoes made from Chun Tat Limited through bikerbootsxqya.com. By placing an order, you agree to the terms in this document. This document is part of our Terms of Service. Please read it carefully before purchasing. If you do not agree with these terms, do not place an order.

Shipping Policy

We ship Women's Shoes to the regions we serve. Shipping options and costs are presented at checkout. We do not guarantee specific delivery dates. Delivery timelines are standard and depend on your location and the shipping method selected. Once your order is shipped, you will receive tracking information when available. We are not responsible for delays caused by carriers, customs, or events beyond our control. Shipping costs are non-refundable except as required by law. We reserve the right to change shipping methods without notice. We do not ship to addresses that we cannot verify. We may cancel orders that appear fraudulent or incomplete.

Returns and Refunds

We offer a strict 14-day no-reason refund policy. You may return eligible items within 14 days of receiving your order. The 14-day period starts on the delivery date. To be eligible, items must be unused, in original packaging, and in the same condition as received. You must provide proof of purchase. The buyer completely bears all return shipping costs. We do not provide prepaid return labels. Returns without prior authorization will not be accepted. The 14-day no-reason refund policy is absolute. We do not accept returns after the 14-day period. We may require photographic evidence of the item's condition before issuing a return authorization. We do not accept returns for items that are not Women's Shoes.

Refund Processing

Refunds are processed after we receive and inspect the returned item. Refund arrival time is at least 14 days from the date we receive your return. This period may vary based on your payment provider. For PayPal refunds, the refund takes at least 14 days. However, local laws require up to 30 days for PayPal refunds in some regions. We comply with all applicable local laws. Refunds are issued to the original payment method. Shipping costs are not refunded. We do not issue refunds for items that do not meet our return conditions. We inspect all returned items. If the item is not in acceptable condition, we may deny the refund. If denied, we will return the item to you at your expense. You bear the cost of return shipping. We do not reimburse return shipping costs. Refunds are issued in the same currency as the original purchase. Currency exchange rates may affect the refund amount. We are not responsible for differences due to exchange rates.

Return Process

Follow these steps to return an item:

1. Contact us at [email protected] within 14 days of delivery to request a return authorization. Provide your order number and reason for return.

2. Wait for our return authorization confirmation. Do not ship items without authorization.

3. Pack the item securely in its original packaging. Include all parts and accessories.

4. Ship the package to the following recipient and address: The recipient must be Chun Tat Limited, the contact phone is +852 5155 7792, and the specific return address is 561 Fuk Wa Street, Cheung Sha Wan.

5. The buyer completely bears the return shipping costs. Use a trackable shipping service. We are not responsible for lost or damaged returns.

6. After we receive and inspect the item, we process your refund. Refund arrival time is at least 14 days.

7. Keep your tracking number and proof of shipment. We may request these documents if your return is not received.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This period matches the Terms of Service. To submit a claim, contact us at [email protected] within 7 days of delivery. Provide your order number, a description of the damage or defect, and photographs. Do not return damaged or defective items without authorization. We will provide instructions. Claims submitted after 7 days will not be accepted. The 7-day claim period is exact. It begins on the delivery date. You must provide clear photographs of the damage or defect. We may require additional information. We will resolve valid claims by offering a replacement, repair, or refund. The choice of resolution is at our discretion. If we request a return of the damaged item, we will provide instructions. The buyer bears return shipping costs unless the law requires otherwise.

Non-Returnable Items

Items must be unused and in original packaging to be eligible for return. We do not accept returns for items that are used, washed, altered, damaged due to misuse, or missing parts. Items returned without prior authorization will be rejected. We reserve the right to refuse returns that do not meet these conditions. We do not accept returns for items that have been worn, used, washed, altered, or damaged after delivery. Items must be in original packaging with all tags attached. If you return an item that does not meet these conditions, we will not process a refund. We may charge a restocking fee or return the item to you at your expense. We reserve the right to refuse any return that does not comply with this policy.

International Returns

For international returns, you are responsible for all customs duties, taxes, and shipping costs. We do not refund these amounts. You must comply with all export and import laws. We are not responsible for items seized by customs. We do not accept returns from regions where we do not ship. If you return an item from a region we do not serve, we will not process a refund.

Contact Information

For questions about shipping or returns, contact Chun Tat Limited at [email protected] or +852 5155 7792. Our address is 561 Fuk Wa Street, Cheung Sha Wan. We respond to inquiries in the order they are received. We do not accept return requests by phone. All return requests must be submitted by email.